(main telecom provider in The Netherlands)
Product made by:
Online (private access)
Continuously access data from a proprietary data source, and provide real-time insights about the customer's opinions about the company brand, areas of activity and areas of interest.
Linked our Data Miner System to KPN's proprietary data source by the means of API's.
Analyzed tens of millions of messages from the past repository, with the analysis continuing in real-time.
Provided ongoing API access to the insights, as well as an interface allowing accurate identification of issues.
Provided ongoing feedback capacity, allowing KPN to continuously and automatically fine-tune their specific classifiers on our systems.
KPN now has a capacity to optimize their marketing strategies, as well as adapt their business strategies in agile ways not possible before. The increased accuracy of our systems means that, according to KPN's representatives, "[they] are now able to quantitatively and qualitatively interpret external influences on their internal business metrics and observations, and plan ahead operationally and strategically".